RETURNS & REFUNDS

Effective Date: June 9, 2026

At NeatBar™, customer satisfaction is important to us. We stand behind the quality of our products and will always do our best to provide a fair and reasonable resolution if something goes wrong.
Please read this policy carefully before placing an order.
1.    30-DAY SATISFACTION POLICY
You may request a return within 30 days of delivery.
To qualify for a return:
• The item must be unused and in its original condition.
• All original packaging must be included.
• The product must not show signs of misuse, damage, modification, or excessive wear.
• Proof of purchase must be provided.
Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping charges are non-refundable.
Once the returned product is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
2.    DAMAGED OR DEFECTIVE PRODUCTS
If your NeatBar™ arrives damaged, defective, or not functioning properly upon arrival, please contact us within 7 days of delivery.
Please include:
• Order number
• Description of the issue
• Photos of the product
• Photos of packaging • Video evidence when applicable
If the issue is verified, we may offer:
• A replacement product
• A partial refund
• A full refund
at our sole discretion.
There is no cost to the customer for approved defective or damaged product claims.
3.    MANUFACTURING DEFECTS
If your product develops a manufacturing defect within 30 days of delivery, please contact us.
We may request:
• Photos
• Videos
• Troubleshooting steps
Once verified, we may provide a replacement or refund.
Damage caused by misuse, accidents, improper cleaning, unauthorized modifications, or normal wear and tear is not covered.
4.    LOST IN TRANSIT
If your order has not arrived within the estimated delivery window plus an additional 10 business days, please contact us.
If the shipment is determined to be lost by the carrier, we may provide:
• A replacement shipment
• A full refund
5.    DELIVERY DELAYS
Shipping estimates are not guarantees.
Delays may occur due to:
• Customs inspections
• Weather events
• Carrier delays
• Public holidays
• Supply chain disruptions
• Other events beyond our control
Orders delayed due to circumstances outside our control are not automatically eligible for cancellation or refund while still actively moving through the shipping network.
6.    INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information.
If you notice an error in your shipping address, contact us immediately.
Once an order has been processed or shipped, we may not be able to make changes.
NeatBar™ is not responsible for packages delivered to incorrectly provided addresses.
7.    STOLEN OR MARKED-AS-DELIVERED PACKAGES
If tracking information confirms successful delivery but you cannot locate your package:
• Check with household members
• Check with neighbors
• Contact the carrier
• Check any safe delivery locations
NeatBar™ is not responsible for packages marked as delivered by the shipping carrier.
However, we will do our best to assist you in locating the shipment.
8.    NON-RETURNABLE ITEMS
The following may not be eligible for return:
• Used products
• Damaged products caused by customer misuse
• Products altered after delivery
• Promotional or clearance items
• Gift cards (if applicable)
9.    CANCELLATIONS
Orders may be cancelled within 6 hours of purchase for a full refund.
After this period, processing may have begun and cancellation cannot be guaranteed.
If an order has already shipped, it cannot be cancelled.
10.    REFUND PROCESSING TIMES
Once approved, refunds are generally processed within 5-10 business days.
Actual posting times depend on your payment provider and financial institution.
11.    CONTACT US
For returns, refunds, warranty claims, or shipping issues:
Email: support@neat-bar.com
Please include your order number in all correspondence.